This Privacy Policy explains how The Nevada Clinic, LLC (“The Nevada Clinic,” “we,” “us”) collects, uses, shares and protects information about you.
Who we are
The Nevada Clinic, LLC
4275 Burnham Ave., Suite 320, Las Vegas, NV 89119
Phone: (702) 732-1400
Email: info@nevadaclinic.com
What this policy covers
This policy covers our website (www.nevadaclinic.com), our patient portal and online appointment booking, our online store, and the text messages and emails we send you.
Health information in your medical record is protected by the federal HIPAA privacy rules and is handled as described in our Notice of Privacy Practices, which anyone may ask us for at any time. Where this policy and the Notice of Privacy Practices differ about your health information, the Notice governs.
Information we collect
- Contact and identity details you give us — such as your name, phone number, email address, mailing or shipping address and date of birth. Most of this is given to our front desk in person or by phone.
- Your patient portal account — your name, email address and a password. Passwords are kept by our sign-in service; our staff cannot see them.
- Appointments and orders — the appointments you book and the products you buy, with how you paid. For card payments we keep only details such as the card brand and the last four digits; the full card number is handled by our payment processor.
- Messages — what you write to us by email, and the replies you text us (for example, C to confirm an appointment or STOP to opt out).
- Technical information — our servers keep standard records of requests (such as the IP address and time of a request, including when a payment is made), and reports of errors so we can fix problems. Your browser keeps your shopping cart on your own device, and a sign-in cookie keeps you signed in to the portal. We do not use advertising cookies.
How we use your information
- To provide care and run the clinic: scheduling, check-in, records and billing.
- To contact you about your care and your account: appointment reminders and confirmations, order ready-for-pickup and shipping updates, receipts, billing and balance reminders, and occasional offers to refill a product you already buy from us.
- To fill, ship and take payment for your orders, and to answer your questions.
- To run, secure and fix the website and the patient portal.
- To keep the records the law requires and to meet our legal obligations.
We do not sell your personal information.
Who we share it with
We share information only as needed to run the clinic and serve you:
- Service providers that do work for us — the companies that host our website and database and store our files, run our sign-in, send our emails and text messages, process card payments, report software errors, and print shipping labels and carry packages.
- Software our staff use to run the clinic, including the messaging software staff use to talk with each other and an AI assistant that helps staff read and draft clinic work, such as emails. Information staff give these tools is handled under each provider’s own terms.
- As the law requires — for example, to answer a valid legal order, or to protect the health or safety of a patient or the public.
- With your permission — for example, with another provider you ask us to send records to.
All of the above categories exclude text messaging originator opt-in data and consent: your mobile number and your agreement to receive our texts are not shared with any third party, except the service providers that deliver our texts, and only so they can deliver them.
Text messages (SMS)
The Nevada Clinic texts the mobile number you give us as a patient about your appointments (reminders and confirmations) and your orders (ready for pickup, shipped), and occasionally offers to refill a product you already buy from us, unless you decline. How you agree, and how to decline, is shown on our Text Messages page.
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. To send our texts, we give your mobile number to the service providers that deliver them.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop all texts from us; reply HELP for help, or call (702) 732-1400 or email info@nevadaclinic.com. Agreeing to texts is not a condition of any purchase or service. Our full text message terms are in our Terms of Use.
How we protect your information
Our website and portal use encrypted (HTTPS) connections. Patient information is available only to clinic staff, each through their own sign-in. No system is perfectly secure, so we cannot promise that information will never be exposed; if it is, we will notify you as the law requires.
How long we keep it
We keep information for as long as we need it to serve you and run the clinic, and as long as the law requires us to keep medical and business records.
Your choices
- Text messages: reply STOP to any text to stop them, and START to sign up again. You can also ask the front desk to turn texts off.
- Email: our emails are about your care, appointments, orders and account. To stop an email you do not need, call (702) 732-1400 or write to info@nevadaclinic.com.
- Your contact details: to update your phone number, email or address, tell the front desk or call us. You can change your portal password in the portal.
- Your health records: your rights to see, copy and correct your medical record are described in our Notice of Privacy Practices.
- Nevada residents: we do not sell covered information. You may still send a request that we not sell it to info@nevadaclinic.com.
Children
Our website and portal are meant for adults. Care for a minor is arranged by a parent or guardian, who gives us the minor’s information.
Changes to this policy
When we change this policy we post the new version here with a new effective date.
Contact us
Questions about this policy or your information: call (702) 732-1400, email info@nevadaclinic.com, or write to The Nevada Clinic, LLC, 4275 Burnham Ave., Suite 320, Las Vegas, NV 89119. See also our Terms of Use.